ImTOO iPad Mate FAQ
Q1: What are system requirements for ImTOO iPad Mate?
A: Here is you need to use ImTOO iPad Mate:
- Microsoft® Windows XP (SP2 or later), Windows Vista, Windows 7, Windows 8, Windows 10
- 1GHz Intel/AMD processor or above
- 256MB RAM (512MB or above recommended)
- 50MB available disk space for installation
- Super VGA (800×600) resolution, 16-bit graphics card or higher
- iTunes 8.2 or above version, DVD-ROM drive and Internet connection are also needed
Q2: Where can I download ImTOO iPad Mate?
A: You could download ImTOO iPad Mate from our official website at
http://www.imtoo.com/products-win-download.html
Q3: How to register to get the full version of ImTOO iPad Mate after getting my license code?
A: First please install the program and run it. Second, click ‘Help > Enter License Code…’ option to open ‘Registration’ window. Thirdly, copy and paste your license code and user name in corresponding text boxes to register.
Q4: What could I do by using ImTOO iPad Mate?
A: Here are three simple things you can do:
1. Transfer iPad music, movies, photos and other files between iPad, PC and iTunes.
2. Convert and transfer non-iPad videos/audios to iPad
3. Convert and transfer DVD movie and CD music to iPad
Q5: Is it possible to connect several Apple devices simultaneously to share files on my iPad with my friends?
A: Yes. After connect all Apple devices to the computer, the program recognizes them automatically and displays all of their library and playlists on the left directory tree. Choose the files you want to share with your friends, then drag and drop them to target device directly. You can also transfer the checked files to other devices at the same time by clicking ‘Copy File(s) to Device(s)’ button and selecting ‘All Devices’ option from the drop-down list.
Q6: What I want to do is transfer DVD movies I have already onto my iPad so I can watch them on the plane. Could you help me?
A: Yes. ImTOO iPad Mate can help you to realize it with ease. First, please run the program and connect your iPad to PC via USB cable. Second, Insert the DVD disc you want to transfer, select ‘Convert DVD/CD’ node from the left directory tree and click 'Open DVD’ button to load the inserted DVD disc. Then check the DVD titles you need in the list and click ‘Copy Files(s) to Device’ button to start copying.
Q7: Does your transfer software handle converting and moving AVI and WMV files to the iPad easily without a lot of tweaking or knowledge of video file settings?
A: Yes. First at all, you should select ‘Convert Video/Audio’ node from the left directory tree and click ‘Add File(s) to List’ button to load video/audio files into the list. Then check the files you want to copy to iPad and click ‘Copy Files(s) to Device’ button to start converting and transferring. Before copy, the program automatically set the ‘Target Device’ option according to the model of the connected device. You can also change it to meet your demand.
Q8: How should I do to export photos and videos shot by my Apple device to my computer?
A: It is quite easy. You just need connect your Apple device with a camera to your PC, select the DCIM node on the left directory tree and check the needed photos and videos, then click ‘Copy File(s) to Computer’ button to export them to your PC.
Q9: How do I customize the folder path to save the temporary files in video converting?
A: Before convert videos/audios to your device, you can customize the temporary files folder in ‘Tools > Settings > File’ tab.
Q10: I found that iTunes supports to import files from PC to Apple devices and cannot export files from the device to PC. Does this program resolve this issue?
A: Yes. This program not only supports importing files from PC to Apple devices, but can copy files from the device to PC. It is quite easy. Please connect your device to PC, select the device node from the left list and check the files you want to export to PC, then click ‘Copy File(s) to Computer’ button to start exporting.
Q11: When I transfer music to iTunes library, I get a message: Please first check ‘Copy files to iTunes Music folder when adding Music to Library’ in iTunes advanced setting. What should I do?
A: You'd better open the Preferences in the menu of Edit in iTunes, and then check the box of ‘Copy files to iTunes Music folder when adding Music to Library’ there. After that, the problem can be fixed and the program will work for you.
Q12: My iPad is OK but it seems that it cannot be recognized by your program. What should I do?
A: If you want to make the transfer of iPad, you must have it recognized by iTunes first. It means you need open iTunes and connect your iPad to PC so that it can be recognized in the iTunes at first. And then, your iPad will be recognized by our program. You just need do this job once for each iPad on one PC.
Q13: If I use your program, do I need to keep iTunes installed on my computer?
A: Yes, you still need iTunes on your PC. While our program is running, it needs certain data from iTunes, although iTunes itself need not be started while our program is in use. If you remove iTunes from your PC, Add to iTunes button is grayed out and does not function any more; iPad will also be not recognized by our program.
Q14: In your program, my recognized iPad files are less than the original. Why and how can I find the others?
A: Please check the files on your iPad by iTunes. Do you have any purchased M4P files imported into iPad? If it is so, our program will not show those M4P files since they are protected by the license of Apple and not allowed to be transferred.
Q15: I have 300 files in iPad. But after loading other 200 files into iPad by your program, it shows only 485 files. Why and where are the other 15 files?
A: Among the files you imported into the device, if there are two or more files which shared the same name and same duration, only one of them will actually be imported into although our program will show the message that all of them are imported successfully.
Back to ImTOO iPad Mate.
